Refunds and returns information for Sweet Scent.
Refund & Return Policy
At Sweet Scent Lb, we aim to deliver high-quality products and a smooth shopping experience. While we do not accept returns for change of mind, we do offer returns and exchanges in specific situations.
Return & Exchange Eligibility
You may request a return or exchange within 2 days of receiving your order in the following cases:
The item arrived damaged or defective
You received the wrong item
Other exceptional cases deemed appropriate by our team
To begin the process, contact us within 2 days of receiving your order:
📧 Email: sweetscent.lb@gmail.com
📞 Phone: +961 76 113 145
Include your order number, photos (if applicable), and a brief explanation.
Conditions
Items must be unused, and in their original packaging
Returns or exchanges must be pre-approved by our support team
Items sent without prior approval will not be accepted
Refunds
Once we receive and inspect your return, we’ll notify you if the refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note: Bank or payment processor delays may apply.
If more than 15 business days have passed since approval and you haven’t received your refund, please contact us again.
Thank you for being part of Sweet Scent 💌