Shipping policy

Delivery options and information for Pot De Soi.

Thank you for shopping with Pot de Soi.

Every order is prepared with care to ensure a smooth and pleasant experience.

Order Processing Time

• All orders are processed within 1–2 business days.

• Orders placed on weekends or holidays will be processed the next business day.

Shipping Within Lebanon

• We deliver across Lebanon through trusted local couriers.

• Delivery usually takes 2–4 business days depending on your location.

• Delivery fees are calculated at checkout or communicated by our team.

International Shipping (optional – remove if not offered)

If you want to offer it later:

• International shipping times and fees vary by destination.

• Customers are responsible for any customs or import duties.

Order Tracking

Once your order is shipped, you will receive a confirmation message with tracking details (if available).

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us within 48 hours so we can assist you promptly.

Incorrect or Damaged Items

If you receive the wrong product or a damaged item, we will replace it at no cost.

Items must be unused, unopened, and in their original packaging.

Contact Us

For help with your order, reach out to us at potdesoi@gmail.com

We are always here to support you and ensure you enjoy your Pot de Soi experience.

Contact us for questions about shipping.
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