The Drop, we take great care in crafting each product to ensure the highest quality and satisfaction.
Because our products are handmade and custom-made, we do not accept returns or exchanges unless the item arrives damaged or defective.
If your order arrives damaged, please contact us within 48 hours of receiving it with your order number and clear photos of the product and packaging.
We’ll be happy to review your case and offer a replacement or store credit if applicable.
Please note:
• We cannot accept returns for items that have been used, burned, or opened.
• Shipping fees are non-refundable.
• Sale items and customized products are final sale.
• If a package is returned due to an incorrect address provided by the customer, reshipping costs will apply.
For any questions, please contact us at:
📩 thedrop.lb@hotmail.com
📱 WhatsApp: +961 71 94 65 61
