Return policy

Return & Refund Policy – Farmasi by Maro

Last updated: 16/02/2026

This Return & Refund Policy applies to all purchases made through our website and social media channels within Lebanon. By placing an order, you agree to the terms outlined below.

1. General Policy

We are committed to delivering authentic, high-quality products and ensuring customer satisfaction. Due to the hygienic and personal nature of skincare, cosmetics, and dietary supplements, specific return conditions apply.

2. Eligibility for Returns or Exchanges

We accept returns or exchanges only under the following conditions:

The request is submitted within 48 hours of delivery

The item is unused, unopened, and in its original packaging

The product is in the same condition as received

Proof of purchase is provided (order number or receipt)

Items that have been opened, used, or tampered with are not eligible for return or exchange for hygiene and safety reasons.

3. Damaged, Incorrect, or Defective Items

If you receive an item that is:

Damaged during delivery

Incorrect (different from your order)

Expired or defective

Please contact us within 24 hours of receiving your order and provide clear photos of the product and packaging.

In such cases, we will offer one of the following at no additional cost:

Replacement of the item

Store credit

Refund (if replacement is unavailable)

4. Exchanges for Personal Reasons

If you wish to exchange an item due to a change of mind or ordering the wrong product:

Requests must be made within 48 hours

The item must remain unopened and unused

The customer is responsible for delivery and exchange shipping fees

We reserve the right to decline exchanges that do not meet these conditions.

5. Refunds

Refunds are issued only in the following cases:

Product is defective or damaged

Product is out of stock and cannot be replaced

Order cannot be fulfilled

Approved refunds may be processed via:

Cash refund upon return

Transfer

Store credit (preferred method)

Shipping fees are non-refundable, except in cases where the error is from our side.

6. Non-Returnable Items

The following items cannot be returned or refunded:

Opened skincare or cosmetic products

Opened supplements or ingestible products

Gift cards or promotional items

Clearance or final-sale products

7. Shipping Responsibility

If the return is due to our error: we cover all shipping costs

If the return is requested by the customer: shipping fees are the customer’s responsibility

We are not responsible for items damaged after delivery due to misuse or improper storage.

8. Order Verification

Customers are responsible for reviewing their order before confirming purchase. We are not liable for incorrect selections made by the customer once the order has been shipped.

9. Contact Information

For all return, exchange, or support requests, please contact us:

WhatsApp / Customer Support: +961 70 157 866

Response Time: Within business hours

We aim to resolve all issues quickly and professionally to ensure a smooth shopping experience.

10. Policy Updates

We reserve the right to modify this policy at any time without prior notice. Updates will be posted on this page and become effective immediately upon publication.

Customer Assurance:

Your order is guaranteed. If any issue occurs, our team will work with you to resolve it fairly and promptly.