Shipping Policy
At Eagle’s Eye Service’s, we strive to deliver your orders promptly and securely. Please review our shipping details below:
1. Processing Time
Orders are processed within 1–2 business days after payment confirmation (excluding weekends and public holidays).
Once your order has been dispatched, we will send you a shipping confirmation with tracking details (if applicable).
2. Shipping Regions & Methods
We ship throughout Lebanon / [state your region if wider or narrower].
For local deliveries, we partner with reliable courier services and offer standard or express options (please select at checkout).
For international orders (if applicable), customs duties, taxes or import fees are the responsibility of the customer. Please check your country’s regulations.
3. Shipping Costs
Shipping cost is calculated based on the weight/size of the parcel and destination. The cost will be shown at checkout.
Free shipping may be offered for orders over a certain amount — check our current offers on the homepage or at checkout.
4. Estimated Delivery Time
For standard shipping within Lebanon: 2–5 business days from dispatch.
For express shipping: 1–2 business days within major cities.
International shipping: varies by destination area (typically 7–21 business days) — delays may occur due to customs or carrier issues.
5. Delays & Exceptions
While we work hard to meet our delivery estimates, delays may happen due to stock issues, courier service disruptions, or external factors beyond our control (weather, customs, etc.).
If your shipment is significantly delayed, please contact us at [insert your customer service contact – email/phone/WhatsApp] and we will assist.
6. Lost or Damaged Shipments
Please inspect your delivery upon arrival. If the packaging is damaged, note it with the courier and photograph the damage before opening.
If you discover any damage or missing items, notify us within 48 hours so we can initiate a claim with the courier and arrange replacement or refund where applicable.
7. Incorrect Address or Customer-Error
If an order is returned to us due to incorrect address provided by the customer, additional shipping fees may apply for re-shipment.
Please ensure you enter your correct shipping details at checkout to avoid delays.
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