CedarStore Return & Warranty Policy
We maintain strict policies to protect both the customer and the store due to the nature of digital goods.
🎮 Digital Products (Accounts, Codes, Subscriptions)
❌ No Refund Policy
- All digital products are non-refundable after delivery
- This includes:
- Steam accounts
- Rental accounts
- Gift cards / codes
- Subscriptions
🛠️ Warranty Coverage
🔑 Rental Accounts Warranty
- All rental accounts include:
- ✅ 3 Months Warranty
Warranty Covers:
- Login/access issues
- Account not working as delivered
Warranty Does NOT Cover:
- Changing account details
- Sharing accounts
- Using bots, cheats, or mods
- Violating platform rules
➡️ Any of the above voids warranty immediately
⏱️ Issue Reporting
- Must be reported within:
- 24–72 hours for initial access issues
- Provide:
- Screenshot or screen recording
- Proof of payment
🔄 Replacement Policy
- If an issue is confirmed:
- Account will be fixed or replaced
- If no solution is possible:
- Store credit or replacement will be provided
📦 Physical Products Returns
✅ Eligible for Return ONLY if:
- Product is defective
- Reported within 48 hours
- Item is unused and in original condition
❌ Not Eligible:
- Used or damaged items
- Opened software/USB products
⚠️ Important Notes
- All cases are reviewed manually within 1–3 business days
- Evidence is required for any claim
- CedarStore reserves the right to deny invalid claims
📞 Support
- Available daily: 12AM – 10 AM
- Contact via WhatsApp for fastest response
